A good solution is only as good as its implementation. There are several factors that go into a good services delivery. Read on to find out what they are.
Four standards for a best-in-class services delivery organization
There are some integral components that a good services delivery must offer. The delivery must drive growth, effectively engaging the client and creating sales opportunity awareness. It must improve delivery capabilities, offering continuous improvement, industry expertise, and expanding the skill set of the client by providing training. It must also include coaching & mentoring. This could involve one-on-one meetings with leadership, bi-annual reviews, career pathing, and peer review and support. Finally, there needs to be some level of leadership development. It needs to empower and motivate the organization’s leaders, giving them situational awareness and giving them the tools to be thought leaders.
Organizational Change Management
Organizational change management (OCM) is defined as a set of strategies and procedures used to manage an organizational transformation, and guide people through the necessary transition to achieve a desired result. It’s a way to help clients embrace change and lower the risk of a failed implementation. There are many reasons why someone would be resistant to a new solution – it might result in displaced jobs, and, more simply, people are often averse to change. OCM allows organizations to better prep for change, including the following benefits:
- Increased adoption of new business processes, solutions, systems, policies, and skill sets
- Increased engagement with stakeholders and impacted users
- An organization that’s prepared for the future state
- Consistency and efficiencies in approach
- Facilitated stakeholder and leadership engagements
What makes our system unique?
At Mazik Global, we use the waterfall methodology – it’s an agile model in which each phase of implementation depends on the deliverables of the previous ones, allowing for customer input and customization. Our system of implementation is nimble and agile. We prioritize engaging our customers in each step of the process so that they can take full advantage of the solution.
We are also industry leaders. Our company is led by experts with direct experience in the industry who have spent years refining ways to resolve the challenges organizations face. We’ve also been identified by Microsoft as industry experts, having received the Partner of the Year Award in 2021. We were the first in the market with our Covid-19 solutions, and we’re at the forefront of developing solutions that meet market needs across all our industries, including healthcare, manufacturing, and the public sector.
Above all, we’re consistent and transparent in our methodology, ensuring that our clients are certain about what they can expect from us, and what we can deliver to them.
Contact us to learn more.
John Bowdler, VP – Professional Services
